Privacy Policy

Privacy Policy
Last updated: [December 18, 2025]FutureWorx (“FutureWorx,” “we,” “us,” “our”) provides an AI phone receptionist and scheduling service for service businesses (the “Service”). This Privacy Policy explains how we collect, use, and share information.Contact: [email protected]Company: Futureworx, a brand belonging to Robinette Capital LLC
Address: 4800 Solara Circle, Sanford, Florida, 327711) Who this policy applies toThis policy applies to:Business Customers (the contractors/companies using the Service), andCallers/Leads (e.g., homeowners or customers calling the business).2) What we collectDepending on how the Service is used, we may collect:A) Caller/Lead information (from phone calls or messages)Name, phone number, address, ZIP code, and any details shared about the job (e.g., leak, inspection request).Call metadata (time/date, duration, routing info).B) SMS and communicationsPhone numbers and message content used to:notify a business about a lead,confirm or update appointment details with a caller,send a calendar reauthorization link to a business user when needed.C) Call transcripts and recordingsThe Service may generate call transcripts and may store them with a third-party provider (e.g., Vapi) depending on configuration.We may use transcripts to: support the business, troubleshoot issues, improve agent performance, and (if enabled) generate summaries/insights.D) Calendar information (if connected)
If a Business Customer connects Google Calendar, we may access:Availability (free/busy) to find openings, andEvent details needed to create, reschedule, or cancel appointments (e.g., time window, title, description).3) How we use informationWe use information to:Answer calls and capture lead detailsNotify businesses by SMS/email (if enabled)Confirm scheduling details with callers (if enabled)Check availability and create/update/cancel calendar events (if enabled)Send reauthorization links when a calendar connection needs to be restoredDetect abuse, prevent fraud, and keep the Service secureImprove reliability and quality (including AI prompt tuning and analytics)4) SMS consent and messagingBusiness Customers are responsible for ensuring they have appropriate consent to receive operational messages at the numbers they provide (e.g., owner phone, escalation phone).
Callers may receive messages related to their inquiry (e.g., confirmations or updates) if the business enables this feature.Message frequency varies. Message and data rates may apply.
To stop receiving texts, reply STOP (where applicable). For help, reply HELP or contact [email protected]
.5) How we share informationWe share information only as needed to operate the Service:With the Business Customer the caller contacted (so they can follow up and provide service)With service providers (“processors”) that help run the Service (e.g., telephony/SMS, hosting, databases, AI/transcription providers, calendar API providers)For legal/security reasons if required by law or to protect rights, safety, or prevent fraudWe do not sell your personal information.6) Google user data and Limited UseIf you connect Google Calendar, our use of Google user data is limited to providing the scheduling functionality you enable. We do not use Google data for advertising or sell it. We access only what is necessary to deliver the calendar features (availability checks and event management).7) Data retentionWe retain information only as long as needed to:provide and improve the Service,comply with legal obligations,resolve disputes, enforce agreements, andmaintain security.Retention periods may vary by customer configuration. Business Customers may request deletion of their data (see Section 9).8) SecurityWe use reasonable administrative, technical, and organizational safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.9) Your choices and rightsBusiness Customers: You can request access, correction, export, or deletion of your customer data by contacting [email protected]
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Callers/Leads: You can request deletion or correction by emailing [email protected]
and including the phone number used and approximate date/time of the call.10) Changes to this policyWe may update this policy. We will post updates on this page and change the “Last updated” date above.